Return & Refund Policy
At Amazshop, we want our customers to have a smooth and satisfactory shopping experience. If you receive a product that is eligible for return under this policy, you may request a return within 7 days of delivery, subject to the conditions below.
7-Day Return Policy
Customers may request a return within 7 days from the date of delivery of the order.
To be eligible for a return, the product should generally be unused, in its original condition, and accompanied by the original packaging, accessories, tags, invoices, and other items supplied with the product, where applicable.
Certain products may have specific return conditions or may not be eligible for return due to their nature.
2. Eligible Reasons for Return
A return request may be accepted in situations such as:
- Product received is damaged
- Wrong product was delivered
- Product is defective or not functioning as described
- Product is significantly different from the description provided on the website
- Other valid reasons approved by Amazshop
Customers should contact us as soon as possible after receiving an order if they notice any issue.
3. Products That May Not Be Eligible
Some products may not be eligible for return due to hygiene, safety, personalization, consumable nature, or other applicable restrictions.
Products that have been used, altered, damaged after delivery, or returned without required accessories or original packaging may not qualify for a return.
The applicable product page or order information may contain additional return conditions.
4. How to Request a Return
To request a return, contact us at:
Email: support.amazshop@gmail.com
Please include:
- Order number
- Customer name
- Product name
- Reason for return
- Description of the issue
- Relevant photographs or videos, where applicable
Our support team may request additional information to verify the return request.
5. Return Approval
Once we receive your request, we will review the information provided.
If the return is approved, we will provide the applicable return instructions. Customers should not send products to an address unless return instructions have been provided by Amazshop.
Returned products may be inspected before a refund, replacement, or other resolution is confirmed.
6. Refunds
If a return is approved and a refund is applicable, the refund will generally be processed after the returned product has been received and inspected.
The refund will normally be made through the original payment method or another appropriate method, depending on the circumstances of the order and payment provider.
The time taken for the refund to appear in the customer's account may depend on the payment provider or bank.
7. Shipping Charges
Shipping charges and return shipping costs may vary depending on the reason for the return and the applicable circumstances.
If the product was damaged, defective, or incorrectly delivered, Amazshop may provide an appropriate resolution after reviewing the case.
For other return requests, return shipping or other applicable charges may be the customer's responsibility.
8. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
We recommend keeping the original packaging and taking clear photographs or videos of the product and packaging, as these may be required to verify the issue.
9. Exchanges and Replacements
Where applicable and subject to product availability, Amazshop may offer a replacement or exchange instead of a refund.
The available resolution will depend on the product, reason for return, availability, and applicable policy conditions.
10. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
If an order has already been processed, packed, shipped, or delivered, cancellation may no longer be possible and the customer may need to follow the applicable return process.
11. Refund Delays
After Amazshop processes an approved refund, the actual time for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.
If a refund has been confirmed by Amazshop but has not appeared within the expected timeframe, customers may contact us for assistance.
12. Policy Changes
Amazshop may update this Return & Refund Policy from time to time.
Any changes will be published on this page with an updated "Last Updated" date.
13. Contact Us
For return, refund, replacement, or order-related assistance, please contact:
Amazshop
Email: support.amazshop@gmail.com
Address:
North Redma, Daltonganj, Palamu, Jharkhand, India – 822101
Customer Support Hours:
Monday to Saturday, 10:00 AM to 6:00 PM IST
Thank you for choosing Amazshop. We appreciate your trust and look forward to serving you.